Atlassian Case Studies — Real Client Outcomes

Service Management That Outlives the Tooling

A multi-region logistics operator got a service-first CMDB, ITIL-aligned incident and problem management, and native JSM on-call before the Opsgenie sunset: impact scoping 63% faster and customer status updates in 7 minutes instead of 41.

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Empowering Fintech — Shipping Fast While Staying Audit-Ready

A payments platform doubled its engineering team with SOC 2 Type II and PCI-DSS looming. Avaratak unified delivery, service, and evidence on Atlassian Cloud — so shipping got faster and audits became exports, not fire drills.

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Scaling Collaboration and Documentation with Confluence

A 95-person firm's scattered knowledge was consolidated into one Confluence home with templates and tuned search — improving information access 70% and client response times 20%.

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Optimizing Service Desk Operations with Jira Service Management

A swamped IT team's email-and-hallway chaos was replaced with a self-service portal, SLA automation, and a knowledge base — cutting resolution time in half, ticket volume 35%, and lifting SLA compliance from 60% to 95%.

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Taming the Sprawl - Governance to Jira/Confluence Instance

Five years of unchecked growth left a 552-user Jira and Confluence estate with 1,134 custom fields and 168 workflows. We cut custom fields 72%, board loads 63%, and monthly reporting effort 90% — in about 14 weeks, with zero disruption to live teams.

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From Data Center to Cloud in 6 Months

A 2,100-user Atlassian Data Center estate moved to Cloud in six months — 32% lower total cost of ownership in year one, 99.95% uptime, and zero rollback events.

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Jira the Right Way

Standing up Jira and JSM from zero for a mid-market technology organization — governance, taxonomy and right-sized licensing built in before the first project, with go-live inside three months to beat an expiring Asana licence.

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Jira Product Development

Optimizing Jira for agile product development — workflows, boards and automations tuned to how the team actually ships. Cycle time for feature releases down 30%, on-time sprint completion up 40%.

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Healthcare Knowledgebase

Scaling knowledge management with Confluence for a healthcare organization — turning scattered documentation into a single, searchable source of truth, with knowledge retrieval 60% faster.

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ITSM Financial Services

Transforming IT support at a financial services firm with Jira Service Management — automated triage, real SLAs and self-service cut response times 50% and ticket volume 30%.

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