Archived blog posts

Field notes on Atlassian's Service Collection reinvention at Team '26 — when 'shatter the service quo' stops being a slogan and the service desk builds itself.

Describe what you need and Rovo configures the JSM project — queues, permissions, branding and all. What's possible when setup stops being the bottleneck.

Launching a JSM service project used to take 'roughly forever.' The Service Collection's Composer era at Team '26 cuts six weeks of setup to six minutes.

IT and HR running on an unindexed DM queue? Run Jira Service Management inside Slack and Microsoft Teams so the work gets captured, not just done.

Executives don't have a data problem — they have a translation problem. How to wire Jira dashboards leaders actually use to steer, not just stare.

Atlassian is opening its 150-billion-connection Teamwork Graph to third-party AI agents via MCP and a new CLI. Why this posture shift is bigger than it looks.

247 rows of 'great ideas' and no path to production? How Jira Product Discovery and Jira Software tag-team to carry a roadmap from idea to shipped.

The AI parrot on the side of your screen just got a real job. What's new in Atlassian's Teamwork Collection after the Team '26 updates — and why it matters.

A Mother's Day salute to the original Scrum master. The project-management skills software keeps selling back to us were mastered at the kitchen table.

A window-seat wrap-up of Atlassian Team '26: the keynote thesis, the partner roundtables, and why this is a Team conference we'll be referencing for a while.